Refund policy

We want you to love what you ordered, but if something is not right, we're here to make the return/exchange process as smooth as possible for you.


Here's our return and exchange policy for items purchased from ध परी / TheParree :


  • Free One Time Returns/Exchanges: You can return or exchange items of your original order for free within 7 days from the date of delivery if they are in unused condition, with original tags, and the packaging bag intact. Items received in exchange order, can not be returned or even exchanged so choose exchange items (colour, size and product) carefully while raising exchange request initially

  • Post 7 Days: After 7 days, we regret that we won't be able to facilitate exchanges or returns for any reason. Your understanding in this matter is greatly appreciated. 

  • Received a Damaged or Incorrect Product: In the rare event that a product you've ordered arrives in poor condition, is damaged, defective, or differs from what you ordered, you can initiate an exchange request directly on our website. Please make sure you highlight such cases within 7 days from the date of delivery. Any issue highlighted after 7 days will not be entertained.

 

Cancellation Policy

 

We offer you the flexibility to cancel an order until the order is shipped. If you are cancelling the order due to any uncertainty, it is better to connect with our Customer Support team before cancelling. Also, some of the orders ship almost immediately and it is not always possible to cancel an order.


Refund Policy


For Orders cancelled before getting shipped: If you cancelled the order from our website before it getting shipped, the refund is initiated right away and it may take up to 3 to 5 business days for it to reflect in the original source of Payment. 

For Returned Item(s): Once the returned item(s) is received and inspected at our warehouse, we initiate the refund within next 1-2 business days, towards the Bank Account details or UPI ID entered while raising Return request(s). These refunds cannot be processed towards the original source of payment.

For Exchange with lower value item(s): You may please reach out to our customer support team once the exchange order is delivered to you, the difference will be refunded to your shared bank account or UPI ID.


Important Notice


  • In case of any confusion, we request you to please connect with us and we would love to clear it for you. You are solely responsible for any decision made by you without prior communication or based on assumptions

  • During pickup of any item(s) requested for return or exchange, it is customer's responsibility to handover only the requested item(s) as no quality check is performed at the time of pickup. TheParree will not be responsible for any incorrect/wrong/other item(s) handed over in the pickup

  • Please make sure to collect the physical pickup receipt at the time of pickup as it serves as the proof of pickup. TheParree will not be responsible for any pickup done without it being updated on the tracking as “Picked Up” if the proof of pickup is not available.


Thank you for choosing  ध परी / TheParree